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5. Our policies and procedures

Last updated on 05/11/2010

Current written protocols, policies and procedures for delivering our services and responsibilities.

It is expected that information in this class will be current information only.

Sub Classes		Sources of information (web pages and documents)
5.1	Policies and procedures for conducting college business [?]	College Policies Management Procedures
5.2	Procedures and policies relating to academic services [?]	Examination management Examinations special arrangements Admissions & Enrolment Policy on plagiarism External examination bodies Customer Support Services procedures (Exams)
5.3	Procedures and policies relating to student services [?]	Student information on Advice and Guidance Health services Careers services Sports and recreational facilities Financial Support Learning development and support Services for students with special needs Opening hours of Learning Resource Centres (student intranet) Guide to Library Services and Library rules Copyright guidelines I.T. usage - codes of practise (student intranet) Learner Services policies Learner Support policies
5.4	Procedures and policies relating to human resources [?]	Terms and conditions of employment Local recognition and procedural agreement Grievance procedure Disciplinary - Senior posts procedure Disciplinary - Standard procedure Harassment and bullying policy Sickness absence policy & procedure Training and development policy Induction policy Probationary review All Human Resources policies All Human Resources procedures
5.5	Procedures and policies relating to recruitment [?]	Recruitment policies and procedures
5.6	Code of Conduct for members of governing bodies	Governors' Code of Conduct
5.7	Equality and Diversity [?]	Disability equality policy Equality & diversity policy Gender equality policy Race equality policy All Equality and Diversity policies All Equality and Diversity procedures
5.8	Health and Safety	Health & Safety Policy
5.9	Estate management [?]	Property strategy and plan Tendering policies Disposal policies Estates management procedures
5.10	Complaints policies and procedures [?]	Student/customer concerns & complaints procedure Staff complaints procedure Complaints against the governing body Complaints about the Freedom of Information procedures (Publication Scheme) Complaint policies, procedures and forms
5.11	Records management and personal data policies [?]	IT Security policy Data protection Data retention and archive policy Access to information / publication scheme
5.12	Charging regimes and policies [?]	Tuition fee policy including Information for home/EU students Information for international students Information on other changes

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5. Our policies and procedures

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