Consumer Rights for Higher Education Students

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What You Need To Know

As a Higher Education provider we comply with the Consumer Rights Act 2015 – set by CMA, Competition and Markets Authority. Our policies and procedures are compliant with the legislation and is written to protect your rights as a consumer of our service.

The full guide on your rights as a consumer are available here: https://www.gov.uk/government/publications/higher-education-guide-to-consumer-rights-for-students

For an easy 60-second summary, read this leaflet: https://www.gov.uk/government/publications/higher-education-a-short-guide-to-consumer-rights-for-students

College fees are published on UCAS, the College website, in the College prospectus and on SFE/SLC.

Please note: information about optional units and any additional costs will be made available to you at interview stage. We will indicate how much these extra costs are or are likely to be. Where they are unknown or uncertain, we will set out how they will be calculated and whether they are optional or mandatory for undertaking or passing the course.

You have the right to cancel your contract with the College within 14 days without giving any reason. Your full rights under the Consumer Contracts Regulations 2013 are available here: https://www.gov.uk/government/publications/higher-education-a-short-guide-to-consumer-rights-for-students

Link to The Student Room (SFE/SLC info for students): http://www.thestudentroom.co.uk/content.php?r=5659-Student-Finance

We hope that this information is useful and accessible and that you feel you have sufficient initial knowledge about the Higher Education programme that you intend to apply to with the City of Liverpool College. Please feel free to contact us should you require any farther guidance and clarification in relation to this information on 0151 252 3000.