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Level 3 Customer Service Advisor Apprentice – Penny Lane Post Office

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Level 3 Customer Service Advisor Apprentice – Penny Lane Post Office

Full Description

Penny Lane Post Office are seeking a customer advisor apprentice to work from their Smithdown Road base. They are seeking a friendly and customer focused apprentice to handle customer enquiries, sales and be involved in the financial transactions in running a Post Office.


  • Acting as the first point of contact for the counter customers wanting to deposit items and purchase mail services.
  • Handle cash and process the banking services offered (training given).
  • Selling Post Office products e.g. home insurance, gift stamps, commemorative coins and special deliveries.
  • Using Royal- Mail specific IT software.
  • Process foreign currency request.
  • Provide excellent standards of customer service by displaying good listening skills to identify customer needs.
  • Undertake training to obtain recognised qualifications. via The City of Liverpool College, including completing assignments on time.
  • Complete daily tasks with accuracy and in a timely manner.
  • Assist within the retail store function in the business.
  • To comply with all company policies, procedures and guidelines e.g. health and safety and fire safety security.
  • Complete all paperwork relating to customer orders and transfers.

Working week: 30 hours per week, various shift patterns.

Desired skills:

  • Good verbal and written communication.
  • Strong numerical skills are essential as you will be dealing with personal finance.
  • Courteous IT literate and competent in Microsoft Outlook Excel and Word.
  • Comfortable with numeracy.
  • Team player.
  • Able to take responsibility when dealing with clients.

Personal qualities:

  • Enthusiasm for working within a retail/administration driven environment.
  • A positive approach to learning new skills in financial and mailing tasks.

Desired Qualifications:

  • GCSE grades A-C in English and Maths are essential for the role.

Question for candidates:

  1. Why do you want to work in customer services?
  2. This role involves working in a cash handling environment, so good attention to detail and numeracy skills are needed. Can you give an example of when you have had to use a high attention to detail?

Future prospects:

Possibility of permanent work upon the successful completion of the apprenticeship.

Training to be provided:

Level 3 Customer Service if you have any further questions

Employer: Penny Lane Post Office

Location: Liverpool, L15 5AN

Salary: £117 per week

Salary: £4.15 per hour

Available Positions: 1

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