The City of Liverpool CollegeBusiness Improvement Techniques - Employability - The City of Liverpool College
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Business Improvement Techniques - Employability

Course ID: 172264

Course Year: 23/24

Course Details

  • This course is suitable for adults aged 19 and over.
  • You’ll be able to study at a time to suit you, in the comfort of your own home.
  • The course is free of charge to adults who meet eligibility criteria.
  • The course is delivered using an online platform, supported throughout by a member of our experienced team.
  • Ideal for students looking to improve their knowledge and understanding of this topic.
  • You’ll be supported, no matter what your learning style or needs. We have an amazing team of staff to help you achieve your best.

What to expect from the course

This certification aims to enhance your comprehension of business improvement techniques, covering areas such as workplace optimization, team building, and fostering productive work relationships. It also underscores the importance of refining procedures and protocols through the implementation of visual management systems and flow process analysis.

This course comprises of six comprehensive units meticulously designed to equip you with indispensable skills for achieving professional success:
- Effective and collaborative teamwork: Acquire the expertise to collaborate seamlessly and foster a harmonious work environment.
- Principles and techniques supporting workplace organisation: Explore strategies and methods contributing to a well-structured and efficient workplace.
- Application of continuous improvement techniques in the workplace: Gain insights into the concept of Kaizen and its practical implementation for driving continuous improvement.
- Utilising visual management systems: Harness the power of visual management systems to enhance productivity and facilitate effective communication in the workplace.
- Problem-solving methodologies: Develop invaluable problem-solving skills to overcome challenges and discover innovative solutions in any professional setting.
- Conducting flow process analysis: Master the art of analysing and optimizing workflow processes to streamline operations and maximize efficiency.

Through these units, you will develop a solid foundation and enhance your capabilities to thrive in today's dynamic work environment.

Why study with us?

Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
An illustration of students using Office 365.
Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.

Career pathways

Through these units, you will develop a solid foundation and enhance your capabilities to thrive in today's dynamic work environment.

We're here to help...

Contact us to discuss your application or find out more:

 : 0151 252 3000

Entry Requirements

Students should be 19+ and be working at a minimum of Level 1 English.

For further information or to discuss options please email


If you are 16-18 years old at the start of your course, studying at The City of Liverpool College is free. If you are aged between 19-23 and don’t already hold a qualification equivalent to 5 GCSEs at grade 4 (C) or above, and you need to study at Entry or Level 1 to progress to Level 2, you won't have to pay any fees for this course.

Aged 19 or over and unemployed or earning less than £21,225 a year? You may also qualify to join this course for free. To find out more, contact our admissions team on 0151 252 3000 or at

Fee for23/24 is 941.00
In future years this fee may be subject to change.

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