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Unified Communication Troubleshooter — Level 4 Apprenticeship Standard

Course ID: 164831

Course Year: 21/22

What to expect from the course

The primary responsibility of a Unified Communications Troubleshooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

Earnings:
The National Minimum Wage for an Apprentice is £4.15 per hour - however most employers tend to pay significantly above this rate. As skills develop many employers tend to increase wages.
The hourly rate is paid for time working in the workplace and training both on and off the job including College time.
Apprentices aged 19 years or over who have already spent a year on an apprenticeship must be paid for at least the full National Minimum Wage appropriate to their age:
18-20 years £6.45 per hour
21-24 years £8.20 per hour
25 and over £8.72 per hour
Holidays:
Holidays will be agreed with the employer. The minimum entitlement is 20 days per year plus Bank Holidays.

Qualifications

4 Knowledge Modules - Unified Communications Troubleshooter

Why study with us?

City of Liverpool College will provide personalised apprenticeship guidance materials, access to online learning resources and access to available online EPA preparation tools. The College will also ensure that tuition for any additional Maths and English qualifications required will be provided to the level required for the standard.


Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
An illustration of students using Office 365.
Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.


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    Entry Requirements

    Individual employers will set the selection c riteria, but this might include GCSEs, A leve ls, a level 2 apprenticeship or other relevan t qualifications, relevant experience and/or an aptitude test with a focus on functional m aths.

    Fees

    All fees will be paid by your employer. Employers should contact the Apprenticeship team directly for more information, as fees vary based on a number of factors. Government contributions may be available to apprenticeship employers. To find out more, please contact the apprenticeships team at asktheteam@liv-coll.ac.uk or 0151 252 3800