The City of Liverpool CollegeBehaviour that Challenges - Employability - The City of Liverpool College
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Behaviour that Challenges - Employability

Course ID: 170220

Course Year: 23/24

Course Details

  • This course is suitable for adults aged 19 and over.
  • You’ll be able to study at a time to suit you, in the comfort of your own home.
  • The course is free of charge to adults who meet eligibility criteria.
  • The course is delivered using an online platform, supported throughout by a member of our experienced team.
  • Ideal for students looking to improve their knowledge and understanding of this topic.
  • You’ll be supported, no matter what your learning style or needs. We have an amazing team of staff to help you achieve your best.

What to expect from the course

If you are looking to enhance your understanding of challenging behaviour and acquire effective techniques to support individuals displaying such behaviours, this qualification provides a great opportunity to broaden your knowledge and expertise.

Develop a thorough understanding of the concept of 'challenging behaviour' - its definition, underlying causes, and potential consequences. Delve into strategies to promote positive behaviour, acknowledge the importance of effective communication, and proficiently handle challenging behaviour.

This course introduces the concept of "Behaviour that challenges," which refers to actions or conduct that may be perceived as difficult, disruptive, or unusual in a specific context. It encompasses a wide range of behaviours, including aggression, self-harm, verbal outbursts, or refusal to comply with instructions. Recognising signs of challenging behaviour involves paying attention to various indicators, such as sudden mood swings, increased agitation, physical tension, or changes in body language. By being observant and vigilant, one can identify these signs early on and take appropriate measures to address the situations.

Non-verbal communication plays a crucial role in understanding and managing challenging behaviour. It involves interpreting and responding to cues that are not expressed through words, such as facial expressions, body posture, or gestures. Being aware of these non-verbal signals can provide valuable insights into an individual's emotional state and help effectively communicate and de-escalate challenging situations.
Reflecting on incidents involving challenging behaviour can be a powerful tool in managing future behaviour. By analysing what happened, why it happened, and the contributing factors, one can gain valuable insights and develop strategies to prevent or handle similar situations in the future. It allows for a deeper understanding of the underlying causes and triggers, enabling more effective interventions and support.

Understanding "behaviour that challenges" and employing strategies to recognize, communicate, and manage it is essential in various settings, including healthcare, education, and social care. By gaining a comprehensive understanding of these concepts, professionals can provide better support and create a more inclusive and supportive environment for individuals facing such challenges.

This course can support you working towards this.


On successful completion of the qualification you will achieve an NCFE Level 2 Certificate in Understanding Behaviour that Challenges.

Why study with us?

Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
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Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.

We're here to help...

Contact us to discuss your application or find out more:

 : 0151 252 3000

Entry Requirements

Learners must be aged 19+, have at least a Level 1 English, good IT Skills and access to a PC or laptop.


This course is only available to learners aged 19 and over.
If you are unemployed or earning less than £31,600 a year? You may qualify to join this course for free.
To find out more, contact our admissions team on 0151 252 3000 or at

Fee for23/24 is 811.00
In future years this fee may be subject to change.

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