The City of Liverpool CollegeCertificate in Information, Advice or Guidance - The City of Liverpool College
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Certificate in Information, Advice or Guidance

Course ID: 175241

Course Year: 23/24

Course Details

  • This course is suitable for learners aged 19 and over.
  • The course is delivered fully online so can be completed at a time to suit you.
  • It can be completed in as little as 12 weeks.
  • This is an ideal course those people looking for a career in Advice and Guidance or looking to progress in their current role.
  • You will be supported throughout by one of our experienced staff who will make regular contact with you either by phone or Teams meetings.

What to expect from the course

The world of business has changed and today, globalisation is the new normal. Whether you want to set up your ownbusiness, understand business improvement techniques or improve your customer service skills, we have an onlinecourse for you.

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

What will I learn?
Information, advice or guidance in practice.
Developing interaction and Skills for information advice or guidance.

How am I assessed?
Learning will take place via an online platform, you will be able to learn at a time that suits you without the need to attend college. At the start of your course, you will be allocated a tutor who will support you through your qualification and you will be provided with all learning and assessment materials which have been specifically developed to support you in meeting the qualification requirements.

Your tutor will also provide you with written feedback on the assessments you submit as well as ongoing support through a remote tutorial.


Qualification Gained Level 2 certificate in Information, Advice or Guidance NCFE Cache

Why study with us?

Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
An illustration of students using Office 365.
Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.

Career pathways

On completion of this course you may be interested in some of our other courses, for example:

Level 2 Certificate in Adult Social Care
Level 2 Certificate in Preparing to Work in Adult Social Care
Level 2 Safe Handling of Medication

Please speak to your tutor who will be able to help.

We're here to help...

Contact us to discuss your application or find out more:

 : 0151 252 3000

Entry Requirements

To be eligible for this course learners should have at least a Level 1 in English, good IT Skills and have access to a PC or laptop.

For further information please email and one of the team will be please to help.


This course is only available to learners aged 19 and over.
If you are unemployed or earning less than £31,600 a year? You may qualify to join this course for free.
To find out more, contact our admissions team on 0151 252 3000 or at

Fee for23/24 is 724.00
In future years this fee may be subject to change.

Apply Now »

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