The City of Liverpool CollegeCustomer Service — Employability - The City of Liverpool College
Life at the college Apply Student benefits

Customer Service — Employability

Course ID: 170304

Course Year: 23/24

Course Details

  • This course is suitable for adults aged 19 and over.
  • You’ll be able to study at a time to suit you, in the comfort of your own home.
  • The course is free of charge to adults who meet eligibility criteria.
  • The course is delivered using an online platform, supported throughout by a member of our experienced team.
  • Ideal for students looking to improve their knowledge and understanding of this topic.
  • You’ll be supported, no matter what your learning style or needs. We have an amazing team of staff to help you achieve your best.

What to expect from the course

Leadership takes on diverse forms, and an exceptional leader has the power to create a lasting impression. Our online Level 2 Team Leader course equips you with indispensable skills and unwavering confidence to proficiently lead and navigate the common challenges of people management.

This comprehensive course is designed to equip you with the essential skills and knowledge needed for effective team leading. With a total of eight units, each unit delves into different aspects of team leadership, ensuring a well-rounded understanding of the subject.

The units covered in this course include:
- Principles of team leadership: Gain valuable insights into the fundamental principles that drive successful team leadership.
- Understanding the business landscape: Explore the dynamics of the business environment and its correlation to effective team leadership.
- Effective communication of work-related information: Acquire the skills to communicate information within a team setting in a clear and impactful manner.
- Delivering exceptional customer service and problem-solving: Develop the necessary expertise to provide outstanding customer service and effectively resolve issues.
- Building productive working relationships with colleagues: Discover strategies for fostering positive and fruitful relationships with colleagues.
- Introduction to coaching: Learn the essentials of coaching and its potential to enhance team performance.
- Introduction to mentoring: Explore the advantages of mentoring and how it can facilitate individual and team growth.
- Personal development: Focus on your own growth and development as a team leader.

By successfully completing this course, you will gain the necessary tools and knowledge to excel in your role as a team leader, effectively guiding your team towards achieving success.


On successful completion you will achieve an NCFE Level 2 Certificate in Customer Service

Why study with us?

Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
An illustration of students using Office 365.
Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.

Career pathways

By successfully completing this course, you will gain the necessary tools and knowledge to excel in your role as a team leader, effectively guiding your team towards achieving success

We're here to help...

Contact us to discuss your application or find out more:

 : 0151 252 3000

Entry Requirements

To be eligible for this course you must be aged 19+, have at least a Level 1 English and good IT Skills, have access to a PC or laptop.

For further details please email and one of the team will get back to you.


This course is only available to learners aged 19 and over.
If you are unemployed or earning less than £31,600 a year? You may qualify to join this course for free.
To find out more, contact our admissions team on 0151 252 3000 or at

Fee for23/24 is 724.00
In future years this fee may be subject to change.

Apply Now »

College Videos