The City of Liverpool CollegeExcellence in Customer Service for Hospitality - Employability - The City of Liverpool College
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Excellence in Customer Service for Hospitality - Employability

Course ID: 170430

Course Year: 23/24

Course Details

  • This course is suitable for adults aged 19 and over.
  • You’ll be able to study at a time to suit you, in the comfort of your own home.
  • The course is free of charge to adults who meet eligibility criteria.
  • The course is delivered using an online platform, supported throughout by a member of our experienced team.
  • Ideal for students looking to improve their knowledge and understanding of this topic.
  • You’ll be supported, no matter what your learning style or needs. We have an amazing team of staff to help you achieve your best.

What to expect from the course

In the highly competitive hospitality industry, where customer satisfaction is paramount, it is absolutely vital to leave a lasting positive impression on your guests. This comprehensive and immersive course is meticulously designed to equip you with a wide range of essential skills and knowledge.

Through this course, you will not only gain expertise in effective communication, teamwork, and food hygiene practices, but also develop a deep understanding of the relevant legislation and industry guidelines that govern the sector. This in-depth knowledge will empower you to not only excel professionally but also uphold the highest standards of service and professionalism in your personal interactions.

By enrolling in this course, you are investing in your future success in the hospitality industry, where attention to detail and exceptional customer service can make all the difference. Embrace the opportunity to enhance your skills and elevate your career to new heights!

This comprehensive course consists of four units that cover essential aspects of the dynamic hospitality sector. The units include in-depth exploration of customer service principles, effective teamwork strategies, legislation and guidance relevant to the industry, and the importance of maintaining professional personal standards.

By delving into these fundamental areas, learners will gain a holistic understanding of the hospitality industry and develop the skills and knowledge necessary for success.


On successful completion of the qualification you will achieve an NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality.

Why study with us?

Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
An illustration of students using Office 365.
Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.

We're here to help...

Contact us to discuss your application or find out more:

 : 0151 252 3000

Entry Requirements

To be eligible for this course learners must be aged 19+ and over, have at least a Level 1 English, good IT skills and access to a PC or laptop.

For further details please email


This course is only available to learners aged 19 and over.
If you are unemployed or earning less than £31,600 a year? You may qualify to join this course for free.
To find out more, contact our admissions team on 0151 252 3000 or at

Fee for23/24 is 941.00
In future years this fee may be subject to change.

Apply Now »

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