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Facilities Services Operative — Level 2 Apprenticeship Standard

Construction Trades

Course ID: 164674

Course Year: 21/22

What to expect from the course

A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and Facilities Management (FM) departments. This may include services such as security, supporting hard FM functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering.

The FM industry covers a wide range of industry sub-sectors. Therefore, typically, this role could be found working in a range of environments e.g. in an office and/or on-site, for example, in residential developments and commercial properties, hospitals, schools or retail centres and industrial locations.

Beyond their immediate team, Facilities Services Operatives (FSOs) liaise with colleagues in other departments (e.g. Finance, Procurement/Commercial) and collaborate with technical experts and other FM-related roles such as security personnel, cleaners, catering and front-of-house staff. This is an outward-facing role where liaison with customers is a key priority and forms a major part of the role. An employee in this occupation may work alone in a small enterprise or in teams of up anything from 30 to 500 people in a large-scale operation, depending on the size of the contract.

Earnings:
The National Minimum Wage for an Apprentice is £4.15 per hour - however most employers tend to pay significantly above this rate. As skills develop many employers tend to increase wages.
The hourly rate is paid for time working in the workplace and training both on and off the job including College time.
Apprentices aged 19 years or over who have already spent a year on an apprenticeship must be paid for at least the full National Minimum Wage appropriate to their age:
18-20 years £6.45 per hour
21-24 years £8.20 per hour
25 and over £8.72 per hour
Holidays:
Holidays will be agreed with the employer. The minimum entitlement is 20 days per year plus Bank Holidays.

Qualifications

IWFM Level 2 Certificate in Facilities Services Principles

Why study with us?

City of Liverpool College will provide personalised apprenticeship guidance materials, access to online learning resources and access to available online EPA preparation tools. The College will also ensure that tuition for any additional Maths and English qualifications required will be provided to the level required for the standard.


Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
An illustration of students using Office 365.
Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.


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    Entry Requirements

    Will be determined by the employer.

    Fees

    All fees will be paid by your employer. Employers should contact the Apprenticeship team directly for more information, as fees vary based on a number of factors. Government contributions may be available to apprenticeship employers. To find out more, please contact the apprenticeships team at asktheteam@liv-coll.ac.uk or 0151 252 3800