The City of Liverpool CollegeFacilities Services Operative — Level 2 Apprenticeship Standard - The City of Liverpool College
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Facilities Services Operative — Level 2 Apprenticeship Standard

Construction Trades

Course ID: 171746

Course Year: 23/24

What to expect from the course

About the Apprenticeship
Providing facilities services support to customers and facilities management departments.

About the Role
A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments. This may include services such as security, supporting hard FM functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering. This role could be found working in a range of environments e.g. in an office and/or on-site, for example, in residential developments and commercial properties, hospitals, schools or retail centres and industrial locations.

On-Programme Learning
Apprentices need to complete 20% off-the-job training during the on-programme phase of their apprenticeship.Specific rules govern this and it must take place in the apprentice’s contracted hours.

Facilities Operatives will understand the distinctions between Hard FM (maintenance), Soft FM (support services), Total or Integrated FM and its contribution to an organization. They will know the roles and responsibilities of FM technical experts and responsibilities of those within the FM reporting structureApprentices will have a knowledge of risk assessments, health and safety and other legislation and organizational policies and procedures

Operatives will provide customer service to internal and external customers to ensure the effective delivery of a range of facilities services. They will comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions. Apprentices will carry out quality assurance checks in accordance with SOP’s to ensure that FM services are delivered to the required standard.

Apprentices will develop strong workplace behaviours with a focus on customer focus and building strong working relationships. They will work well in a team and demonstrate good attention to detail.They are adaptable and take responsibility for their personal development. They are comfortable in asking for extra help where needed


Apprentices will achieve a IWFM Level 2 Certificate in Facilities Services Principles.

Why study with us?

The City of Liverpool College will provide personalised apprenticeship guidance materials, access to online learning resources and access to available online EPA preparation tools. The College will also ensure that tuition for any additional Maths and English qualifications required will be provided to the level required for the standard.

Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
An illustration of students using Office 365.
Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.

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    Entry Requirements

    Entry requirements are typically determined b y the employer, but generally include 5 GCSE' s grade A-C, or ability to demonstrate the a ppropriate knowledge, skills and competency l evels.


    All fees will be paid by your employer. Employers should contact the Apprenticeship team directly for more information, as fees vary based on a number of factors. Government contributions may be available to apprenticeship employers. To find out more, please contact the apprenticeships team at or 0151 252 3800