The City of Liverpool CollegeHealthcare Support Worker — Level 2 Apprenticeship Standard - The City of Liverpool College
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Healthcare Support Worker — Level 2 Apprenticeship Standard

Health and Social Care

Course ID: 171772

Course Year: 23/24

What to expect from the course

About the Apprenticeship
Providing high-quality and compassionate health and social care for a wide range of people.

About the Role
Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. They will carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing. They will also carry out non-clinical duties and, depending on where they work, this could include things like keeping records, making beds, tidying up the work area, returning or cleaning the equipment used during a clinical activity. They will be able to address straightforward problems in their day to day work, reporting concerns and changes to the appropriate person in a timely manner.

On-Programme Learning
Apprentices need to complete 20% off-the-job training during the on-programme phase of their apprenticeship.Specific rules govern this and it must take place in the apprentice’s contracted hours.

Apprentices will understand what it means to give ‘person centred care and support’ and why it is important to communicate effectively at work. They will understand how to do routine clinical tasks and how to promote a person’s physical health and wellbeing. They will understand the main forms of mental ill health and their impact on people’s lives and the possible signs of limitations in mental capacity and what to do when you notice them.

Healthcare Support Workers will communicate effectively with individuals, their families, carers and healthcare practitioners using a range of techniques, keeping information confidential. They will identify and respond to signs of pain or discomfort and undertake a range of physiological measurements using the appropriate equipment including height, weight, temperature, pulse, breathing rate and blood pressure. They will maintain a safe and healthy working environment and take appropriate action in response to incidents or emergencies.

Apprentices will treat people with dignity, respecting individual’s diversity, beliefs, culture, values, needs, privacy and preferences. They will show respect and empathy for those they work with. They have the courage to challenge areas of concern and work to best practice. Apprentices will be adaptable, reliable and consistent, show discretion and resilience and have good self-awareness.


The Care Certificate

Why study with us?

City of Liverpool College will provide personalised apprenticeship guidance materials, access to online learning resources and access to available online EPA preparation tools. The College will also ensure that tuition for any additional Maths and English qualifications required will be provided to the level required for the standard.

Student Benefits

A baker decorating pastries.
Academy Bakery

The Academy Bakery is located on the Duke Street campus, producing a range of first class baked goods daily. These include artisan breads, patisserie and biscuits, as well as special occasion/novelty cakes by award-winning master-bakers. Students are offered a range of discounts throughout the year.

The Academy Bakery
A woman getting a nail treatment on her hands.
Academy Hair and Beauty Salons

Duke Street is also home to The Academy Hair and Beauty salons. They offer generous student discounts on a wide range of hair and beauty treatments, at a fraction of high-street prices. These include styling, cutting, perming, highlights, facials, manicures, electrolysis and traditional and homeopathic massage.

The Academy Salons
A chef preparing a dish.
Academy Restaurant

Duke Street campus is also home to the College’s Academy Restaurant. Often referred to by it’s customers as Liverpool’s hidden gem, the restaurant serves top class cuisine, at highly competitive prices. Food is expertly prepared by professional chef/tutors and young chefs in training and offers students a range of discounts at different times of the year.

The Academy Restaurant
An illustration of students using Office 365.
Microsoft Office 365 - Free

When you become a student of the College you’ll receive full access to Microsoft Office 365. This allows you to install the software on your own computer and other devices at home, completely free of charge.

A gym, including treadmills and exercise bikes.
Onsite Sports Facilities/Fitness Suite

The college has excellent sports and fitness facilities at its Roscoe Street campus. Students pay a one-off membership fee for all year round usage of weekly supervised gym sessions, as well as access to a number of sporting clubs and events.

Career pathways

Senior Healthcare Support Worker (Level 3)
Lead Adult Care Worker (Level 3)

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    Entry Requirements

    Entry requirements are typically determined b y the employer, but generally include 5 GCSE' s grade A-C, or ability to demonstrate the a ppropriate knowledge, skills and competency l evels.


    All fees will be paid by your employer. Employers should contact the Apprenticeship team directly for more information, as fees vary based on a number of factors. Government contributions may be available to apprenticeship employers. To find out more, please contact the apprenticeships team at or 0151 252 3800