Online Enrolment

For courses starting in September 2021, online enrolment will take place over the summer. Not everyone will receive their enrolment link at the same time – enrolment links are released to different groups of students at different times, to ensure we are able to support you through the process.

Returning students will receive their enrolment links in July.

You should enrol online via the link we send you by email.

When you follow the link to enrol, you must use the same email address that we sent your link to.

If you have not used the system before, you first need to click “create an account” near the top of the page. Use the correct email address to register your account and choose a password – remember, you must use the same email address that we sent your link to. After this, you will receive an email with a link to activate your account. Use this link and then log in to complete your enrolment.

If you have already created an account and can’t log in, please click ‘forgot your password‘. You will receive an email to reset your password (check your spam folder if you do not receive this). Use the link in the email to reset your password, and then log in to complete your enrolment.

This usually means you have logged in with the wrong email address. When you follow the link to enrol, you must use the same email address that we sent your link to.

No, enrolling online means that you can complete your enrolment without having to attend a college centre.

This is usually because the file size is too big. Check:

• Photo is square
• Photo is less than 1mb
• Photo is similar to a passport photo
• Photo is a jpg (file type)

Try taking a screenshot of the original image and uploading the screenshot instead.

If this doesn’t work, please remove your photo and try again. Sign out and sign in again, this will take you to the courses on offer page. Once signed in: 

• Desktop:  Click your initials in the top right corner, and click “remove photo”. 

• Mobile: Click user icon (top right of screen) > Click initial > Remove photo 

If you get a message saying your account needs activation, this usually means you have not clicked the activation link in your email. You can resend the activation link.  Sign in, then click “resend activation” to trigger another email, you can then click the activation link you’ve been emailed to sign in.

This is usually because the file size of your photograph is too big. Check:

• Photo is square
• Photo is less than 1mb
• Photo is similar to a passport photo
• Photo is a jpg (file type)

Try taking a screenshot of the original image and uploading the screenshot instead.

If this doesn’t work, please remove your photo and try again. Sign out and sign in again, this will take you to the courses on offer page. Once signed in: 

• Desktop:  Click your initials in the top right corner, and click “remove photo”. 

• Mobile: Click user icon (top right of screen) > Click initial > Remove photo 

We understand that some of you may not be able to complete the full enrolment process online and we will provide support and face to face alternatives where necessary. For more information about this please contact enquiry@liv-coll.ac.uk.

After you have completed your enrolment,you will receive your welcome pack which contains information about your timetable. Please note it can take a few days after you submit your enrolment for this to be processed.

If you’ve submitted your online enrolment and are waiting for your Welcome Pack and timetable, we’ll be sending these out soon. Some Welcome Packs have been slightly delayed while we finalised timetables for September, but everyone will receive theirs over the next week.

Please check your email spam/junk folder. Please also ensure you are checking the right email address – this will be the email address you used when you applied to the college. If you need to change this email address, let us know at helpdesk@liv-coll.ac.uk.

You will receive your student ID badge in the post before your college start date.

You may be eligible for additional financial support such as free meals, a bursary or a travel pass. Click here for further information and instructions on how to apply.

Please note that when you submit your online enrolment, you should allow a few days for us to process your enroment and send your welcome pack.

If you are having trouble using the online enrolment system, please contact helpdesk@liv-coll.ac.uk or 0151 252 3232 for support.

If you need help with anything else you can contact the college information team on enquiry@liv-coll.ac.uk or 0151 252 3000.