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Online Enrolment

Our online enrolment system is where you’ll officially register as a City of Liverpool College student. You’ll receive an email with your link to enrol online before your course start date, with full instructions on what to do next. 

If you have queries regarding online enrolment, please check the ‘Frequently Asked Questions’ section at the bottom of this page.


HOW DO I ENROL?

If you are a new student

  • You will receive an email with a link to the digital enrolment system, to the same email address you made your college application with.

If you are a returning student

  • You will receive an email with a link to the digital enrolment system, to the same email address you made your college application with when you first applied.

NOTE: In order to enrol on a course you MUST first apply and receive an offer of a place. APPLY NOW


ONLINE ENROLMENT

Our online enrolment system makes the entire process easier and faster than ever before. In light of current social distancing measures, enrolling online also means that you can complete your enrolment without having to attend a college centre. The online enrolment system allows us to get to know more about you and any needs you may have before your first day on campus.

If you are unsure of the process, please read the Frequently Asked Questions at the bottom of this page.


NEED HELP WITH YOUR ENROLMENT?

Please check the frequently asked questions below in the first instance.

We are here to help and support you throughout the process.


NEW STUDENTS - ENROLMENT FAQs

When will enrolment take place?

For courses starting in September 2021, online enrolment will take place over the summer. Not everyone will receive their enrolment link at the same time – enrolment links are released to different groups of students at different times, to ensure we are able to support you through the process.

Returning students will receive their enrolment links in July.

How should I enrol?

You should enrol online via the link we send you by email.

I can't log in to the online enrolment system, what should I do?

When you follow the link to enrol, you must use the same email address that we sent your link to.

If you have not used the system before, you first need to click “create an account” near the top of the page. Use the correct email address to register your account and choose a password – remember, you must use the same email address that we sent your link to. After this, you will receive an email with a link to activate your account. Use this link and then log in to complete your enrolment.

If you have already created an account and can’t log in, please click ‘forgot your password‘. You will receive an email to reset your password (check your spam folder if you do not receive this). Use the link in the email to reset your password, and then log in to complete your enrolment.

I have logged into my account on the system, but I don't have any courses to accept.

This usually means you have logged in with the wrong email address. When you follow the link to enrol, you must use the same email address that we sent your link to.

Do I need to come to college to complete my enrolment?

No, enrolling online means that you can complete your enrolment without having to attend a college centre.

I am trying to enrol but cannot upload my photograph, what should I do?

This is usually because the file size is too big. Check:

  • Photo is square
  • Photo is less than 1mb
  • Photo is similar to a passport photo
  • Photo is a jpg (file type)

Try taking a screenshot of the original image and uploading the screenshot instead.

If this doesn’t work, please remove your photo and try again. Sign out and sign in again, this will take you to the courses on offer page. Once signed in: 

  • Desktop:  Click your initials in the top right corner, and click “remove photo”. 
  • Mobile: Click user icon (top right of screen) > Click initial > Remove photo 
It says my account is not activated, what should I do?

If you get a message saying your account needs activation, this usually means you have not clicked the activation link in your email. You can resend the activation link.  Sign in, then click “resend activation” to trigger another email, you can then click the activation link you’ve been emailed to sign in.

I've got a 'critical error' message.

This is usually because the file size of your photograph is too big. Check:

  • Photo is square
  • Photo is less than 1mb
  • Photo is similar to a passport photo
  • Photo is a jpg (file type)

Try taking a screenshot of the original image and uploading the screenshot instead.

If this doesn’t work, please remove your photo and try again. Sign out and sign in again, this will take you to the courses on offer page. Once signed in: 

  • Desktop:  Click your initials in the top right corner, and click “remove photo”. 
  • Mobile: Click user icon (top right of screen) > Click initial > Remove photo 
Does everyone have to enrol online?

We understand that some of you may not be able to complete the full enrolment process online and we will provide support and face to face alternatives where necessary. For more information about this please contact enquiry@liv-coll.ac.uk.

What happens after enrolment?

After you have completed your enrolment,you will receive your welcome pack which contains information about your timetable. Please note it can take a few days after you submit your enrolment for this to be processed.

I've finished my enrolment but I haven't received my welcome pack.

If you’ve submitted your online enrolment and are waiting for your Welcome Pack and timetable, we’ll be sending these out soon. Some Welcome Packs have been slightly delayed while we finalised timetables for September, but everyone will receive theirs over the next week.

I haven’t received my enrolment link email, what should I do?

Please check your email spam/junk folder. Please also ensure you are checking the right email address – this will be the email address you used when you applied to the college. If you need to change this email address, let us know at helpdesk@liv-coll.ac.uk.

How will I get my student ID badge?

You will receive your student ID badge in the post before your college start date.

How can I apply for additional financial support with travel passes, meals, etc?

You may be eligible for additional financial support such as free meals, a bursary or a travel pass. Click here for further information and instructions on how to apply.

When will I receive my welcome pack?

Please note that when you submit your online enrolment, you should allow a few days for us to process your enroment and send your welcome pack.

What if I still need help?

If you are having trouble using the online enrolment system, please contact helpdesk@liv-coll.ac.uk or 0151 252 3232 for support.

If you need help with anything else you can contact the college information team on enquiry@liv-coll.ac.uk or 0151 252 3000.